Frequently Asked Questions

 

What types of products does VitalFlow offer?

VitalFlow specializes in high-quality, lab-tested pharmaceutical-grade products, including VITAL BLU Methylene Blue and DMSO.

How do I ensure the quality of the products I purchase?

All products at VitalFlow undergo rigorous testing for contaminants and adhere to the highest standards of quality. Each batch is subjected to quality testing and inspections to ensure purity and safety.

What is the return policy for VitalFlow products?

VitalFlow has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Customers are responsible for return shipping costs.

How long does shipping take for my order?

Orders are typically prepared and shipped within 1-2 business days from the purchase date. Delivery times may vary based on the shipping method selected and the destination.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will evaluate the issue and take appropriate action to resolve it promptly.

Is there a money-back guarantee for VitalFlow products?

Yes, VitalFlow offers a 100% money-back guarantee. If you are not completely satisfied with your purchase, you can reach out to our customer support team within 30 days of receiving your order for a hassle-free return process.

Are there any exceptions to the return policy?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Additionally, we do not accept returns for hazardous materials or sale items.

How can I contact VitalFlow for further inquiries?

You can contact us via email at support@vitalflow.ca for any questions or concerns. Our customer support team is available to assist you with any inquiries you may have.